NinerNet Communications™
Documentation

Configuring your Email Program

Complete instructions for setting up email accounts

Please choose your email program from the following list for instructions on how to set up your email account, hosted by NinerNet Communications™, on your computer:

Using the relay server for outgoing (SMTP) mail

If you are authorised to use the relay server at relay.niner.net, please see Configure your Email Account to Use the Relay Server.

Using IMAP

While these instructions are all geared towards setting up a POP account, IMAP is also available on your server. IMAP, while sometimes being more complicated to set up in some email programs, is more useful when accessing your email account from a device other than your primary computer -- e.g., a mobile phone -- and in fact is the only option in the default email program in Windows 8.

To use IMAP, follow the POP instructions (including server names and choosing an SSL connection) for your email program above, but select IMAP instead of POP. Your email program should automatically select standard ports and other configuration details.

It is very important that you ensure that your IMAP email program is configured to dispose of deleted email properly. By default, deleted messages are moved to the "trash" folder, not actually deleted. This allows you to undo an accidental deletion. However, because these message are not deleted right away, they still take up disk space in your email account and you risk allowing your email account to reach its quota without realising it.

Under advanced options in your IMAP email program you should have an option for handling deleted email. For example, in the default email program on the iPhone under advanced options for each email account are options to remove deleted messages from the server "never", "after one day", "after one week" or "after one month". We strongly suggest that you choose "after one week" or even "after one day". A month is too long, and "never" is a very bad idea.

You can also log into the webmail to empty your "trash" folder manually. In fact, you must empty the "trash" this way occasionally if you regularly use the webmail.

Troubleshooting

There are four (and a half) issues that we commonly deal with regarding email, all problems with sending email and all related to anti-spam measures either installed on your server or used by your ISP:


Home